Hand Balm

Apply to the delicate eye area morning and night

Shipping

Your order will be dispatched within 1-2 buisness days and you should receive your goods within 5-7 buisness days via Australia Post. A flat rate of $10.00 will be added to your order for all shipping within Australia. For all international orders please send an email with your destination and we will calculate the shipping costs for you. 

 

 

Refunds and Returns

This policy lasts 10 days - if 10 days has lapsed we cannot offer a refund or an exchange.

Luna Minerals will accept returns if a product is deemed faulty due to postage or manufacturing. For health and safety reasons we are unable to accept returns on opened items.

Luna Minerals do not accept returns if you simply change your mind.

Products on sale or promo items are final sale and will not be accepted as a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

For products deemed faulty or damaged:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

How to Return Faulty Items:
Please email us at our contact page informing us how your product is faulty and include images where possible. We will then send out instructions on how to return your product. Luna Minerals does not take responsibility for the cost of return shipping and you will not be refunded the cost of original shipping of your product.

To refill your Luna Minerals Eye Balm simply cut a small corner of your refil pack and gently squeeze contents into the cleaned eye balm container. You may need to gently tap the bottom of the jar to ensure the contents drop to the bottom of the jar.